National Child Support Enforcement Association Web-Talks
RX for Tough Economic Times
Train your whole office with no travel expense or time away from the office. All you need is a computer with internet access and you can join in on the web-talk. You can watch the presentation, submit questions, and participate in audience polls. Just add a projector for groups. Dial in to a toll free number to listen to the audio with the ability to ask questions live. The login information is sent out several days prior to the event. Participate alone or with colleagues. Testing of your computer connection prior to the event is suggested and instructions will be provided with the login information. Free technical support is available.
Educate yourself or your staff on your own schedule -- take advantage of the options to purchase a download or CD-ROM to view anytime!
Click here for NCSEA's Printable 2010 Web-Talk Calendar
Attention Organizational Members
If your organization is an NCSEA member, then you are eligible for Web-Talk discounts when purchasing multiple items for a single Web-Talk event. This includes the ability to register multiple sites (i.e. offices/locations) to attend the live Web-Talk or receive the CD/Download.
In these tough economic times, everyone is looking for a way to do more with little or no extra funding. Our ‘old’ friend, the FPLS, has been enhanced and now offers states improved information resources that can make a difference in how states meet performance targets. Best of all, data from the FPLS is available and does not require extra funding. Participate in a discussion about how the wealth of data in the FPLS can improve collections as well as virtually every other performance measure. You will also learn the tangible effects of using the data, such as how Social Security and insurance data are being used to boost collections in many states. Don’t miss this opportunity to discover this great resource and how it can improve your funding!
When we hear the word "immigration", most of us immediately think of the increasing Hispanic population in the U. S. However, immigrant populations are also arriving from Asia and other areas where war, famine, poverty, and natural disasters have created hostile environments. As immigration continues to increase and the U. S. becomes even more diverse, the Child Support Enforcement Program needs to be prepared and positioned to build bridges to the newest Americans - the Immigrant Families. This session will focus on developing outreach and effective communication strategies as well as the development of partnerships between the Child Support Enforcement Program and increasingly diverse immigrant families.
Your
child support caseload will be impacted more and more by Tribal members, Tribal
employers, and Tribal enterprise, even if you do not have federally-recognized
Indian Tribes in your state. Join this Web-Talk to hear our panel of experts
discuss the ever-changing role of the Tribal communities within the IV-D world.
Aging statewide systems are becoming more difficult to support and costly to operate. Many states are already in various stages of replacing their systems, but between the budget crunch and increasing pressure for enterprise-wide systems, what is the best way for a state to proceed? What is allowable by OCSE, and what are the benefits of the various approaches and newer technology? Learn how state CSE agencies are handling their system challenges.
Every month SSA pays out over $55 million for child support cases nationwide. Are you making sure you get all you can for your state’s children? Join us as (State TBD) and SSA discuss their collaborative effort and their incredible collection results. You will be able to achieve the same results in your state by applying the techniques covered in this web-talk. Don’t wait to take information you already receive from SSA to see your collections soar.
Come participate in a lively discussion and learn how to identify ethical issues and manage your own ethical obligation as a child support attorney or professional. We will discuss real-life scenarios to guide you through issues that impact the child support world daily. The focus is on professional ethics in the legal arena, but this topic is relevant to all child support professionals. Questions are welcome and audience participation is encouraged, so send us your own ethical dilemmas and let’s explore our responsibilities together!
Did you know that in 2008 more than 8 million children were without health care coverage? Come hear state representatives discuss medical support grants, federal CHIP expansion, the nationwide health reform, and the impact each of these has on the child support program.
Early Intervention, in its various forms, has proven to be an effective tool in promoting positive relationships with our child support clients, which in turn has shown to increase the likelihood and consistency of payments. However, the relationship between parents can also play a role in our ability to work a case successfully. It is no surprise that conflict between parents has a significant impact on children-- But what role does child support have in promoting positive co-parenting? This webinar will highlight early intervention and education efforts that promote responsible parenting and minimize the conflict that happens in the presence of children. Participants will learn about early intervention efforts being implemented through child support programs and practical ideas for replication that may improve parental relationships and ultimately program performance.
An ever increasing number of our clients are in the military, either on active duty or called to active duty as members of the Reserves or National Guard. In this Web-Talk the panelists will provide insights into military benefits, how to locate members of the military, and strategies for success. This session will also cover how to overcome service of process obstacles, the laws regarding income withholding and enforcement, and the special rules that apply to establishing paternity, child support, and health insurance orders for military families.
Making the most of individual skills through the synergy of teams is one of the most powerful tools for getting results. High-performing teams are not born - they are made. And making a high-performing team is the challenge of the team leader. This Web-Talk will help team leaders foster creativity and build trust and respect among the team members. Listen to our panel of seasoned experts and learn how to move your team forward by building unity of purpose, assigning clear responsibilities, and following through on action items.
As our society becomes more mobile, people are not only moving from state to state, but country to country.The impact of this reality can be felt as we work more and more interstate and international cases. This webinar will focus on legal and practice-related problems often encountered in processing interstate and international cases, as well as possible solutions.
Are you interested in the valuable lessons learned from e-filing projects across the nation? Would you like a chance to examine other types of successful, innovative projects that join courts and child support offices using shared technology? Join us as we highlight several collaborative technical projects that have benefits for the Courts and the IV-D community.
This Web-Talk will focus on the various fatherhood programs and initiatives and how they impact and interact with the IV-D community. We will explore current and future programs that empower fathers to be involved in the lives of their children financially, emotionally, legally and physically. Our speakers include service providers as well as local and federal child support staff.
In today’s economic climate, families depend on child support more than ever. Come and listen to States as they describe how they were able to give more with fewer resources. Learn how the States implemented the DRA Distribution provisions and what legislative and fiscal changes were needed to make the change happen.
New workflow applications, document management, and imaging technologies can reduce agency costs, while improving efficiency and performance. Come learn how to evaluate tool effectiveness, implement efficiently, and ensure effective workflow. Find out how states are moving to paperless systems to reduce costs!
The new generation of CSE customers uses technology more than any previous generation. Today Child Support agencies are achieving positive results from using electronic communication tools such as predictive dialing, emails, and text messaging. This Web-Talk will provide information regarding these positive results of using technology for communication and the use of social networks as an investigative tool!
Everyone has heard horror stories about identity theft, breaches in data security, and just plain old mistaken identity. The Federal Trade Commission estimates that 10 millions Americans have their identities stolen each year. The work that we do in child support requires us to have access to a wide range of personal data from our clients. With this access comes the responsibility of keeping our customers’ personal information confidential. So how do we know that we are speaking to the right person or only allowing access to the people who need to know? Learn how various organizations in the child support community protect individuals' identifying information by making make sure they are enforcing against the right obligor and only providing information to the right people.
Child Support programs across the nation are experiencing a record number of review and adjustment requests due to the current economic downturn. Child Support Enforcement Agencies need to respond to the needs of our customers by creating a more flexible and responsive review and adjustment process.The elimination of duplicate steps, reassessment of forms and working with the court systems to streamline processes are steps in the right direction.
Learn from both states and judicial agencies that have already developed effective internal processes to create timely outcomes. Find out how agencies have worked with their courts and respective judicial partners to develop efficient methods that ensure the protection of due process, while reducing the time for delivering modifications when warranted.
On March 23, 2006 the Office of Child Support Enforcement sent an information memorandum (IM-06-03) encouraging states to send Income Withholding Orders to the Social Security Administration on pending Title II claims. At least two states, Oklahoma and Oregon, took this encouragement to heart and are sharing their results with you. This Web-Talk will begin by outlining the collaborative efforts between the SSA and the Oklahoma Child Support Services in the implementation of automating IWOs to SSA for pending Title II claims. The Oregon Department of Justice, Division of Child Support, who implemented this process late last year, will then talk with you about the increased collection results of their implementation.
Child Support is one of the most performance-driven federally funded programs in the nation. Yet for many years the program was driven by complaints and telephone calls of customers. After gathering data for many years to report federal performance data, new tools and analytical processes provide information to drive program management, case management, and trends in customer payment patterns. Furthermore, the use of predictive modeling has given states a means to manage arrears which have now reached $105 billion with states collecting only $7 billion in arrears in FY 2006. Arrears have been growing by $2 billion per year and have had adverse impact upon the regular payment of child support by NCP's.
Increased growth of states' unpaid arrears also adversely impacts program performance and federal incentive payments to states. It also creates a negative perception of the child support enforcement program's effectiveness. This workshop describes the difference in reporting, statistical analysis, and predictive modeling, and provides examples of how business intelligence and predictive modeling can be utilized to improve state and local child support agency performance.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 05-28-2009 On-Demand Release Date: June 04, 2009
Discover a gold mine of ideas for technologies with proven return on investment for CSE organizations. What are these technologies? What can they do for you? What do they cost? How easy are they to use? Examples include: Web-conferencing tools that reduce meeting and training cost, software that allows free telephone calls over the Internet, outbound calling systems for customer reminders, and assorted other time and budget savers. This is one Web-Talk that operations and systems managers can’t afford to miss.
Best Practices come in all shapes and sizes. If you want to know how to make your practices the best, then come hear from three states on the outcomes for a few of their successful ideas! Oklahoma will discuss their work with child welfare and TANF staff to improve communication and better outcomes in both the child welfare and child support case. Minnesota will present strategies on how to work with the incarcerated and low income non-custodial parent. California will provide an overview of how they planned and implemented their first (now annual) Best Practices Summit and the outcomes from that event. Consisting of both proven and promising practices identified by both California’s Department of Child Support Services and California’s Local Child Support Agencies these best practices represented strategies that could be replicated by other local child support agencies as a means of promoting improved performance. The Orange County Department of Child Support Services “early intervention” best practice was one of the highlights of the summit. Don’t miss hearing more about this exciting topic!
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 01-29-2009 On-Demand Release Date: February 05, 2009
In certain situations, civil action for support is not appropriate or feasible. Both the states and the federal government have addressed these aggressive situations with the enactments of criminal statutes. The federal statute, known as "The Deadbeat Parents Act" allows federal indictment and prosecution for those individuals who avoid their obligation by crossing state lines and jurisdictions. Additionally, several states have expanded their criminal statutes to make nonsupport a felony offense, thereby allowing extradition of individuals from other states. Our web-talk panel of experts will discuss the use of criminal prosecution in appropriate support matters and the proper procedural steps for making a non-reversible conviction. Learn what additional tools are available to the child support enforcement community.
With the current economic challenges, it has never been more important for states to improve the efficiencies of their child support enforcement programs. In the technology arena, one of the most direct ways to introduce efficiencies is to expand the use of electronic data exchange. Join us to learn about recent trends in electronic data exchange. On this web talk you will hear: • How two states are pursuing electronic data exchange with the courts • How a state has expanded its interface with it Foster Care partners • How two states are engaging in a data exchange with their Vital Records agencies
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 02-25-2009 On-Demand Release Date: March 04, 2009
During this Web-Talk, you will hear from representatives of Congress, leadership in the Administration for Children and Families, and others about changes in national policy, developing policy initiatives, and emerging issues. The speakers will discuss policy issues that are likely to be addressed in the coming year through legislation or regulation, including the International Child Support Treaty, Convention on the International Recovery of Child Support and Other Forms of Family Maintenance, as well as revisions to UIFSA, and incentive payments.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 04-09-2009 On-Demand Release Date: April 16, 2009
A large segment of those ordered to pay child support fall into the category of having unreported income, or difficult to determine income. These may be self-employed, those paid in cash, those without social security numbers, etc. This Web-Talk will deal with methods to identify unreported or underground income. How can these people be reached, and who is reaching them?
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 05-06-2009 On-Demand Release Date: May 13, 2009
Change happens! Whether planned or unexpected, it is often complex and political. How can we be strategic about change, keep the good and improve the rest? Panelists will tell us how far we've come, nationally, over the past 5 years, as a baseline, and share lessons that will help us navigate even better results in the future in the midst of organizational change.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 04-15-2009 On-Demand Release Date: April 22, 2009
Child Support Enforcement agencies really function as customer service agencies. After all, customer service is the cornerstone of what we do. While some of the contact we have with our customers is face-to-face, a large portion is over the telephone. Any opportunity to interact with the customer is important in conducting our business in a professional and positive manner. Along with the quality of work you do, an equally important aspect is how the customer perceives the job we are doing. Communication is the key to how we are perceived. One area in which child support agencies should always excel is customer service-good economy or bad. But when times are tough, providing excellent customer service becomes even more important. Now is the time to improve or increase your agencies customer service skills! Join us as we explore techniques and best practices that have been developed for excellent service delivery.
Providing effective and efficient customer service is critical to child support service delivery, improvement of collections and achievement of customer satisfaction. Automation provides CSE local agencies an efficient and cost effective means of improving customer service.
This web-talk will provide the latest information on automated customer services such as:
The Notice of Proposed Rulemaking has been published for Intergovernmental Child Support! This proposed rule applies to State IV-D programs and addresses case processing in appropriate intergovernmental cases (Tribal and international cases in addition to interstate IV-D cases); clarifies initiating State agency and responding State agency responsibilities; clarifies responsibility for determining the controlling child support order where multiple orders exist; recognizes electronic communication advancements; and makes conforming changes to 45 CFR 305.63 (Standards for determining substantial compliance with IV-D requirements) and 45 CFR 308.2 (State self-assessment requirements). Learn all about it!
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 06-10-2009 On-Demand Release Date: June 10, 2009
Interstate case processing can be one of the more difficult aspects of the child support business and there are varying practices being utilized by States to conduct business with one another. There are many automated tools out there - CSENet, QUICK, FPLS, New Hire, etc... - to assist caseworkers in processing interstate cases. How are these tools designed to assist the States? Are we utilizing them to the fullest extent and in the most efficient manner? What are some of the best practices - both automated and manual - that States are using to improve interstate communications? Find out these answers and more on this Web-Talk!
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 06-24-2009 On-Demand Release Date: July 01, 2009
Many states are feeling the need to plan toward and move to a new Child Support system. But, now more than ever, getting a modernization project funded is a long-term proposition. Our panel will discuss what you should be doing right now to keep your legacy system strong and viable, while you are waiting for the funding for the next system.
This Web-Talk is your chance to hear from the newly appointed OCSE commissioner, Vicki Turetsky, as she addresses OCSE’s goals, objectives, and new initiatives, including health reform. Also, learn how Massachusetts, Texas, and Washington are implementing the medical support provisions. Listen to the challenges and questions these States face as they implement the medical support requirements. You can’t afford to miss this rare opportunity!
This web talk will discuss various scenarios that relate to potential ethical issues that arise in day-to-day operations and the impact of those ethical issues on attorneys and non attorneys alike. The focus is on professional ethics in the legal arena and will explore ethical dilemmas that face attorneys. While this web talk is designed to provide attorneys with an opportunity to obtain ethics CLE credit, the topic is relevant to all of us and will be very helpful to everyone in understanding the potential ethical issues that occur in the Child Support arena.
For attorneys that need CLE credit this Web talk is an excellent opportunity to obtain ethics CLE credit.
Since the beginning of the child support program, ideas about how to better succeed have been put forth. Some have failed... but many others have succeeded - some beyond our wildest dreams. During this time together, we will focus on some of the most recent and continuing best practices and grant ideas from across the nation. Get ready to be inspired!
Many states are currently in the planning stages for implementation of next generation child support enforcement (CSE) systems. Research regarding large system implementation projects demonstrates the challenges that many of these projects face. The sobering statistics supported by a variety of industry studies include:
More than 70% of all IT projects fail, with failure defined as not finishing on time, within budget, or to deliver on the planned functionality
More than half of all organizations globally will experience an IT project failure within the next twelve months
Most organizations lack adequately trained and qualified project management resources
However, the research also shows that when organizations implement sound project management discipline and have effective quality, risk, and control mechanisms, their potential success rate significantly increases.
This session will cover topics including, the skill sets needed for effective project managers; the types of considerations that should go into planning for, and implementing, a project management office (PMO); quality assurance, why is it important, and what is its role; the differences between IV&V and Quality Assurance and what a typical IV&V scope of work includes and how an IV&V project works.
The session will be dynamic and include the perspective of the a state agency that has recently undertaken a CSE replacement project a project management, quality assurance, and IV&V provider experienced with delivering these services to CSE organizations.
Aging CSE Legacy Systems are costly to operate, increasingly difficult to maintain and to find staff members familiar with older technologies as other legacy staff retires. Where do you begin the process? How do you engage in strategic planning for your system and develop a technology roadmap for replacement of your system? How do you ensure federal compliance with planning, procurement, development and implementation of enhancements and system replacement? This Web-Talk will address the importance of developing a CSE System Strategic Plan, a Technical Roadmap for System Enhancements or Replacement, the Do’s and Don’ts of Federal Compliance to include Planning, Procurement, Development, and Enterprise Architecture considerations.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 02-19-2009 On-Demand Release Date: February 26, 2009
Having the right specifications is essential to successful systems development and maintenance. But technical success depends on satisfying a non-technical challenge: drawing out clear and complete requirements from users. What practices, processes, and techniques promote effective requirements definition? How can design documents be made meaningful for both users and developers? What can be done to head off the persistent problem of requirements only becoming clear when a system is cooperating in its daily organizational context?
This course is geared toward attorneys and caseworkers new to interstate case processing or those looking for a refresher course. Presenters will cover both specific UIFSA provisions and practical tips for case processing. Discussions will cover long-arm jurisdiction, CEJ, the controlling order, choice of law issues, one-state remedies, and dealing with international cases. UIFSA 2001 amendments will also be highlighted.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 08-12-2009 On-Demand Release Date: August 19, 2009
This web-talk will include best practices from several states as well as OCSE with regard to reaching employers to inform and remind them of their child support responsibilities, including: new hire reporting, reporting independent contractors where required responding to requests for employment verification and health insurance information implementing income withholding orders for child and medical support converting paper checks to electronic payments interfacing with courts regarding how to handle private, non IV-D orders that direct payment to the custodial parent rather than the state disbursement unit (SDU).
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 03-04-2009 On-Demand Release Date: March 11, 2009
Employer databases are at the heart of income withholding processing in most States. But maintaining that information so that it truly reflects current employer data is a constant challenge. This workshop, drawn from the 2008 NCSEA Conference, will focus on how Texas and California have succeeded in streamlining and maintaining their employer databases -how the employer is identified as unique, how much contact information is needed and how it is maintained, and how employers can be unduplicated using automated means. This workshop will also discuss how you can operationalize a centralized employer unit, and advantages and disadvantages of centralized employer units.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 03-26-2009 On-Demand Release Date: April 02, 2009
Attorneys working in IV-D child support have an interesting role. While they represent child support establishment and enforcement, they do not represent a party to the action. This often causes certain ethical dilemmas and situations. This discussion will deal with how to manage ethical problems that arise when IV-D attorney are doing their jobs.
Please participate in this lively discussion as we evaluate both how to identify ethical issues and manage your ethical obligation as an attorney. We will discuss application under various State rules of professional responsibility, including the Model Rules.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 12-04-2008 On-Demand Release Date: December 11, 2008
States are considering either replacing or substantially enhancing their legacy CSE systems to take advantage of new technologies. In order to obtain Federal financial participation (FFP) in funding this endeavor Federal regulations require states to submit an Advance Planning Document (APD) for prior Federal approval. Many states have had a turnover in staff familiar with this process. Federal regulations also require those states replacing or substantially enhancing their legacy CSE systems to obtain the services of an Independent Validation and Verification (IV&V) to provide an independent appraisal of a system's project for the Federal Office of Child Support Enforcement.
This session will provide a refresher course in complying with Federal APD and IV&V submission requirements and help you network with other State staff facing similar challenges.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 02-21-2008 On-Demand Release Date: February 28, 2008
In today's environment it is critical to pass federal audits. Learn how successful states prepare for and pass federal DRA, Limited Cost Reviews, and UDC Audits. Learn what changes you need to make in your operations to ensure passing future federal audits and what federal auditors are asking for in terms of documentation and other requirements from states.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 07-10-2008 On-Demand Release Date: July 17, 2008
With increased focus on program performance and reduced funding are searching for ways to improve and streamline business processes and enhancing automation. Learn how process improvement can new technologies offer CSE programs an opportunity to improve the efficiency and the effectiveness of providing CSE services. This Teletalk will provide the latest information from business process improvement experts as to how CSE agencies are approaching these topics. Participants will learn the advantages and disadvantages of alternative approaches to BPI. Included will be the latest information on process management software that can contribute to the success of your restructuring.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 09-18-2008 On-Demand Release Date: September 25, 2008
Child support enforcement has changed a lot since it was first created by Congress in 1975. What started out as principally as a "welfare recovery" program has grown into a complex and highly regulated program with a goal of helping families become and remain self sufficient. Whether you are new to the program and struggling to understand all the requirements or you are a veteran employee wanting to brush up on the basics, this Tele-Talk may be just what you're looking for.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 09-25-2008 On-Demand Release Date: October 02, 2008
This Web-Talk focuses on some alternative ways of reaching out to parents who have difficulty paying child support overcome barriers rather than sending them to jail. Often times non-custodial parents may not understand all the resources or programs available to support them. During this Web-Talk our guest speakers have a variety of experience from the local level to the state and federal level; share the various types of programs that are available to parents; how their programs are funded, the types of outreach activities performed; partnerships with other agencies; and what the outcomes of their programs have been to date.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 04-17-2008 On-Demand Release Date: April 24, 2008
Child support services are seriously impacted by the death of a child, custodial parent or non-custodial parent. What legal ramifications must be addressed? How does death impact the efforts to establish paternity and/or support, modify, or enforce a child support obligation. This session will provide the participants with an opportunity to learn from the experts as they provide concrete advice about what actions should be taken by the IV-D agency in these cases.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 03-20-2008 On-Demand Release Date: March 27, 2008
This Web-Talk will focus on distribution rules as amended by the Deficit Reduction Act of 2005 (DRA). OCSE representatives will highlight the requirements and range of options available to States as a result of the new legislation. This Web-Talk will also explore factors that States may consider in determining which distribution options to implement. Background materials for this Web-Talk will include Action Transmittal 07-05 and the DRA 2005 Child Support Distribution Participant's Guide which is being used in various DRA Distribution trainings this summer.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 07-24-2008 On-Demand Release Date: July 31, 2008
Does the thought of reducing the amount of paper passing through your child support office and automated routing of documents or information to the correct person, group or agency according to CSE policy and procedures excite you? If so, join us in this Teletalk to learn what document management CAN reduce your workload and save you money! Interact with a panel of experts, who will discuss issues, provide information that can help you get started and avoid the pitfalls along the way. Participants will also receive an overview of OCSE's Guide for Electronic Document Management.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 05-15-2008 On-Demand Release Date: May 15, 2008
There are a percentage of cases that take the bulk of staff resources. Learn interesting ideas and methods for efficiently establishing and enforcing those orders; including which locate tools are utilized to discover addresses, assets, and income, and how orders are established and enforced to maximize performance. Speakers will address targeting the most challenging cases, discussing: what internet resources are available, how credit bureau and other traditional methods are effective, administrative versus judicial methods, and new ideas for success and what has not worked.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 10-09-2008 On-Demand Release Date: October 16, 2008
Do you feel pressure to do better than you did yesterday? Do you feel like it is hard to figure out which priority among the many priorities you have is the most important one today? Ever wonder how some people just manage to get everything done, within the set timeframe and have time left over? In today's increasingly difficult environment, you and your staff need the tools to assist them in getting the job done. Join us as we explore the art of setting goals and developing a work plan that can be used to assist you and your organization in meeting long range targets. During this web-talk we will look at ways to set priorities and manage your time to meet deadlines; set and achieve goals; and eliminate barriers to putting your goals and plan into action.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 06-26-2008 On-Demand Release Date: July 03, 2008
Getting results to improve incentives requires information gathering and sophisticated analysis. How do state agencies and local child support offices use technology to measure office and worker performance, meet goals, and analyze caseload data to improve child support outcomes. This Teletalk will focus on a variety of solutions to address these issues and provide ad hoc reporting . Data warehousing, data marts and business intelligence data mining will be explored as well leading edge tools such as in-memory analysis tools. Learn how you can improve analysis of federal performance measures as well as do identify problem areas in caseload and conduct trend analysis based on case loads, number of case workers and demographic information.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 07-17-2008 On-Demand Release Date: July 24, 2008
Everyone who works in child support deals with individuals who are currently incarcerated or have recently been released from incarceration. There are several states that have begun looking for ways to help reduce the impact of incarceration on their arrears accumulation. This web-talk will take a look at programs that are currently operating across the nation either through grant or local funding to show the steps they took to establish their programs and keep the momentum going. Discussion will center on the results of each program and the positive affect on the families we serve every day.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 11-13-2008 On-Demand Release Date: November 20, 2008
With the globe getting ever smaller as families of the world cross boundaries at a dizzying volume as compared to just a few decades ago, international child support enforcement is more important than ever. Join in NCSEA's WebTalk on May 29th to find out what is happening in this next major frontier of child support enforcement!
You will learn about the vision and scope of the new Convention on the International Recovery of Child Support and Family Maintenance, adopted by The Hague Conference on Private International Law in November 2007. You will also hear about the path the Convention must take to be ratified and implemented, both in the United States and abroad. While it is likely to be several years before the Convention goes into effect, the number of international cases continues to grow in our caseloads. Presenters will therefore talk not only about tomorrow's world of central authorities, administration cooperation, and standardized forms, they will also delve into the nuts and bolts of processing cases in today's world of bilateral agreements and direct applications. International child support experts will analyze typical case scenarios as well as be available to answer your tough policy and operational questions. Don't miss this unique opportunity to learn from others all about international case processing.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 05-29-2008 On-Demand Release Date: May 29, 2008
Query Interstate Cases for Kids (QUICK) is an electronic interstate child support application that enables users to get financial, case activities, and contact information in just seconds!
Join us to learn more about QUICK, how QUICK can help caseworkers and can improve customer service. Managers will hear information about using QUICK to achieve the goals of the Project to Avoid Increasing Delinquencies (PAID) and support performance measures. Also, we will exchange ideas about how the ICR (National Interstate Case Reconciliation), CSENet (Child Support Enforcement Network), and QUICK fit in the big picture as we put together pieces of the interstate puzzle!
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 11-06-2008 On-Demand Release Date: November 13, 2008
Technology is rapidly changing and has great potential for state and local CSE operations. Participants in this Teletalk will learn of some of the latest technologies to improve accountability, improve operations, and provide communications to customers and other stakeholders. From outbound calling to imaging and electronic communications with stakeholders, come learn about the use of new technologies in CSE agencies and how they have improved CSE operations.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 03-06-2008 On-Demand Release Date: March 13, 2008
Many States have hit a "plateau" in the collection of current support or arrears and yet we continually are asked to hit new highs. What are some of the most successful states doing to "jump start" their program? Join us as we take a look at several programs that have implemented initiatives to help them to overcome the plateau and start climbing again.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 12-18-2008 On-Demand Release Date: December 25, 2008
State CSE programs are being asked to provide more services with fewer resources and states have aging legacy systems that lack efficiency which fail to support many of the newer means of conducting business. More than one-third of the State CSE agencies are engaged in planning, development, or implementation of new statewide CSE systems or making significant enhancements to existing statewide systems. Participants will learn from the lessons learned from three of the most recent statewide CSE projects. How did they get started, what development methodologies and technologies did they use? Learn of the management and development tools and technologies they employed - what worked and did not work!
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 05-01-2008 On-Demand Release Date: May 01, 2008
The Medical Support Final Rule has been published and we want to share it with you! Join us October 23rd from 2-4pm as we discuss the Medical Support Final Rule which prescribes requirements for the Child Support Enforcement Program to address medical support coverage in IV-D cases. The Federal Office of Child Support Enforcement representatives will provide an overview of the Federal requirements including, the definition of cash medical support, what is considered "accessible" and "reasonable cost" health insurance, and what cases are eligible for case closure. In addition, hear a State's perspective on their decision-making process and implementation phase in regards to the medical support regulation. Action Transmittal 08-08 is recommended for preparation for this web talk.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 10-23-2008 On-Demand Release Date: October 30, 2008
This course is for attorneys and caseworkers new to interstate case processing or those looking for a refresher course. Presenters will cover both specific UIFSA provisions and practical tips for case processing.
Discussions will cover long-arm jurisdiction, CEJ, the controlling order, choice of law issues, one-state remedies, and dealing with international cases. UIFSA 2001 amendments will also be highlighted.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 01-25-2008 On-Demand Release Date: February 01, 2008
Join this lively tele-talk as we address UIFSA scenarios supplied by YOU, the participating audience! This session is different from previous tele-talks in that listeners will be invited to submit their interstate and international questions in advance of the talk, to be answered during the tele-talk. We are inviting numerous speakers from a variety of states to provide a wide breadth of information, as well as different viewpoints regarding appropriate responses to a variety of interstate and international issues and case scenarios. Register for the session and you can begin submitting your interstate/international scenarios immediately!
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 04-24-2008 On-Demand Release Date: April 24, 2008
How do you collect child support from those who are almost invisible? Approximately one third of the non payors may be self employed and/or work under the table. They avoid many administrative remedies, bench warrants, Department of Labor databases, and Federal offset. Enforcement for this segment of our caseloads has become a high stakes game of cat and mouse. Join us and learn how to:
Unearth Hidden Income
Build bridges with Local Law Enforcement
Take Full Advantage of Existing Location and Enforcement Tools
Work with unemployed and underemployed fathers to benefit child support.
Formats Available: CD-ROM (Win), Download
Original Web-Talk Date: 02-07-2008 On-Demand Release Date: February 14, 2008
